Consumer Rights Act 2016 wins commuter compensation

Consumer Rights Act 2016 wins commuter compensation

A commuter who tracked the delays on his regular journeys on Greater Anglia’s Ipswich line sued the train operator over ‘continually’ delayed services and now the train company has been ordered to pay him £350.

Seph Pochin had tracked the delays between his home in Halesworth, Suffolk and Ipswich for a full year between February 2017 and February 2018, claiming that the delays added up to 28 hours a year

Mr Pochin described the service offered by Greater Anglia as “woeful” after 183 of the 550 journeys he made arrived late and said he had considered moving house to avoid the delays, which became so bad that one service was delayed by 100 minutes, which was the last straw.

The train operator has a delay-repay scheme but rather than use that, Mr Pochin paid £35 in August 2017 to launch a small claims case against Greater Anglia under the Consumer Rights Act 2016.

In September, Mr Pochin and the rail operator both agreed to mediation to resolve the matter but Greater Anglia failed to provide the dates to meet. Mr Pochin then applied for a judgment ruling and was awarded £350 in the December.

When Mr Pochin had not been paid by this February, he paid £77 for a warrant to be served on Greater Anglia to seize assets worth £350. The train operator will now have to pay that amount or face the bailiffs.

Commenting on the case, a spokesman for the Better Transport Group said that it might result in train operators making compensation for delays easier to get. However, he added that what passengers really want is trains that run on time.